Effortless Customer Support with Salesforce Service Cloud – streamline case management, automate workflows, and deliver personalized service across every channel to boost satisfaction, efficiency, and customer loyalty.

Support Smarter. Serve Better. Scale Effortlessly.
Deliver Exceptional Support at Scale
TeraQuint INC empowers organizations to transform their customer service operations with expert Salesforce Service Cloud implementation. From intelligent case routing and real-time omni-channel support to automated workflows and knowledge management, we help you streamline every aspect of your service process.
Our tailored solutions ensure faster response times, consistent support experiences, and deeper customer engagement. Whether you’re scaling your service desk or aiming to deliver proactive support, we align Service Cloud features with your business goals—driving operational efficiency and long-term customer loyalty across every channel and device.
What we do
Transform Your Customer Service Operations
In today’s service economy, speed, accuracy, and personalization aren’t optional—they’re expected. We help SMBs and mid-market companies implement Salesforce Service Cloud to meet these demands. Whether you’re building your first support system or scaling your customer care center, our experts design solutions that connect every channel, automate responses, and empower your agents with the right tools.


Omni-Channel Case Routing
Route cases instantly across channels for faster, smarter customer service.
Knowledge Base & Self-Service Portals
Empower customers to find answers anytime with smart self-help.
Automated Workflows & Macros
Automate repetitive tasks and streamline support with powerful macros.
Service Performance Dashboards
Gain real-time insights to measure, optimize, and elevate service delivery.
Third-Party Tool Integrations
Connect seamlessly with your ecosystem for unified service operations.
Our Managed Services Model
Powerful Tools for High-Volume Support Teams
We configure Service Cloud to suit your business—whether it’s B2B, DTC, or internal IT support.
Automation & AI
Use flows, macros, and Einstein Bots to deflect cases and speed up resolutions.
Knowledge-Centered Service (KCS)
Build dynamic, searchable knowledge bases to drive self-service and agent productivity.
Omni-Channel Support
Connect email, chat, social, phone, and web to a single service console.
Case Management
Automate creation, assignment, and resolution of support tickets.
Our Process
We Build with Long-Term Success in Mind
1. Assess Needs
Audit existing support processes, tools, and goals.
2. Architect
Define a scalable Service Cloud setup that meets your SLA.
3. Implement
Configure channels, case logic, and dashboards.
4. Enable Teams
Train support staff and build out knowledge systems.
4. Optimize
Refine with real-time feedback, metrics, and automation.

Why TeraQuint INC
Your Trusted Partner in Service Excellence
Experienced Salesforce Consulting Company
Quick Time-to-Value with Modular Deployments
We Speak Both Tech and Customer Service
Focused on Support KPIs and SLA Uptime
Post-Go-Live Support & Optimization Packages
Client Feedback
What Our Clients Say
We went from a disjointed ticketing system to a unified support center in just weeks. TeraQuint made it simple and fast.
Client via Upwork
Upwork
Deliver Service That Scales With You
From small support teams to enterprise service desks, we tailor Salesforce Service Cloud for your growth.