Field Service Integration
Extend support beyond the desk with mobile field ops and smart scheduling.
Automation & AI
Use flows, macros, and Einstein Bots to deflect cases and speed up resolutions.
Knowledge-Centered Service (KCS)
Build dynamic, searchable knowledge bases to drive self-service and agent productivity.
Omni-Channel Support
Connect email, chat, social, phone, and web to a single service console.
Case Management
Automate creation, assignment, and resolution of support tickets.